Enterprises have specific challenges compared to SMBs or startups. They have thousands of employees, multiple offices, teams spread across various time zones, and a vast amount of information, processes, and procedures stored in all conceivable tools.

The losses from poor knowledge sharing alone can number in the millions for a single enterprise. Not only is costly employee time wasted, but companies that don’t effectively onboard, utilize, and engage talent face higher turnover rates, too. And high employee turnover leads to further losses.

The fix isn’t simple. Employee productivity is a very complicated issue. Everything is at play: company culture, internal…

Due to the ongoing coronavirus pandemic, many companies have shifted their attention to how to celebrate the holidays with their distributed team, and some debating if they should even do it at all.

Without the ability to gather around the punchbowl or physically exchange white elephant gifts, how does an organization begin to plan for such an event? Zoom meetings can be awkward enough as it is for some, now we want people to have genuine fun isolated in front of their keyboards?

Yes, it can work. And at GoLinks, we made it work.

In this post, we’ll go over…

Working in the enterprise software industry, we know that half the battle is getting people to use software, not just sign up for it. With the average time to recover customer acquisition costs at 5 months, retention matters.

But it turns out that software customers have just as much to gain from utilizing the tools they purchase. Every year, US companies waste their software costs: 37% of software is unused, amounting to $259 per user per year.

There is good news. When companies master software utilization, not only do they experience cost savings, but improved efficiency too.

In this post…

Why am I being asked to update my GoLinks Slack integration?

Earlier this year, Slack made granular permissions available for Slack apps. Starting February 21, 2020, all newly submitted apps are required to use granular permissions.

Existing Slack apps must update to granular permissions by November 18th, 2021.

Read Slack’s official blog article on granular permissions.

Context switching is a massive productivity killer. More worrisome still is the fact that it’s so hard to control. While writing this article, I’m struggling not to commit this productivity crime myself.

On average, knowledge workers spend 40% of their day multitasking while emailing and Slacking. In another study, knowledge workers were found to check email or Slack every 6 minutes.

Companies that don’t offer amazing customer support lose credibility and have high rates of churn. Things are bound to go wrong. Customers discover bugs, can’t find what they’re looking for, or get confused by product updates.

Customer support representatives are often the face of your business, and sometimes, might be the only contact that a customer has with your company. As such, reps in turn need to be supported by the right tech, processes, and leaders.

The stakes are high. According to research from Microsoft, 54% of consumers around the world say that they have higher customer service expectations than…

Without great systems in place for knowledge sharing, knowledge workers can’t get much done. But, when knowledge sharing processes are working well, then employees can access historical data to learn from, accurately make decisions, and get their work done.

Companies that want to scale their workforce and their revenue must have effective knowledge sharing solutions set up.

In this post, we dive into what knowledge sharing is, its top challenges, and the tools and methods that can help your company transfer insights predictably.

What is knowledge sharing?

Knowledge sharing is when information, insights, and data are transferred between people within a community or organization…

How Project Management teams use Go Links.

Project management requires on-the-ball communication and emotional intelligence to make sure every stakeholder’s priorities are taken into consideration. Project managers also face the demands to be everywhere at once, know where everything is, and keep track of distributed and asynchronous work.

Organizations that invest in project management practices and solutions waste 28x less money than their counterparts because they maximize resources and implement important initiatives effectively.

In other words, project management is critical.

It can turn business investments into ROI. Without it, those investments go down the drain.

While PM work will always…